Refunds & cancellation

1.Cancelling your subscription

You can cancel at any time from the billing portal in the console, or by emailing wadehunter@opulentity.com. Cancellation takes effect at the end of the current billing period. You keep access until then, and you will not be charged for another month.

Auto top-up stops when your subscription ends.

2.No refunds for partial months

We do not give refunds or prorated credits for partial months, including when you cancel partway through a billing period. The $299 of usage included each month does not roll over and is not refunded if you do not use it.

3.Purchased credit

Extra usage is bought as prepaid credit, priced at 1.20 times the usage it buys. For example, $20 buys $16.67 of usage.

Purchased credit is non-refundable, except where the law requires.
It expires 12 months after purchase.
Unused credit is forfeited when it expires or when your account is closed, except where the law requires otherwise.
Credit can only be used while you have an active subscription. If you subscribe again before it expires, you can use it again.
Usage comes first from the current month’s included usage, then from purchased credit, oldest purchase first.

4.Auto top-up

If you turn on auto top-up, we charge your saved card the amount you chose whenever your balance falls below your threshold, and send you a receipt for each charge. You can turn it off at any time. Credit bought through auto top-up is purchased credit, and follows the rules above.

5.Charges made in error

If we charged you by mistake, for example twice for the same purchase, or for an auto top-up after you turned it off, we will refund the mistaken charge. Email wadehunter@opulentity.com within 60 days of the charge.

6.If we change prices or end your subscription

We give at least 30 days’ notice before a price change applies to you, so you can cancel before it does.

If we end your subscription for our own convenience, rather than because of a breach or non-payment, we refund the fees you prepaid for the rest of the billing period and the price you paid for any unused, unexpired credit.

7.Failed payments

If a payment fails or an invoice is overdue, we may pause or suspend your account until it is paid. Access returns once payment goes through.

8.Team, Enterprise and pilot accounts

Team and Enterprise plans follow the cancellation and refund terms in their order form, invoice or signed agreement. Pilot and complimentary accounts follow the terms agreed with you. Where those terms are silent, this policy applies.

9.Closing your account

To close your account and have its data deleted, email wadehunter@opulentity.com from the account’s email address. Closing an account forfeits any remaining credit, except where the law requires otherwise. The Privacy Policy explains what we delete and what we must keep.

10.Your rights under the law

Nothing in this policy limits a refund or other right that the law gives you and that cannot be excluded by agreement.